Emergency Department Software

A man sitting in Emergency Department Waiting Room using his mobile phone.

The ED has an experience problem

Vital keeps patients and families informed throughout their emergency department visit, reducing uncertainty and improving their experience.

Vital identifies and prepares patients with transportation needs before the discharge process begins. Reducing length of stay and boosting patient satisfaction.

Vital prompts patients to schedule follow-up appointments from the emergency department, driving additional revenues, greater compliance, and decreasing readmission risk.

…and some financial opportunities too

$800K

Poor experience in your ED drags down your value based reimbursements. Vital can help lift your scores, patient loyalty, and payments through an improved ED patient experience.

$1M

Patient delays are costing you millions. Vital can help you speed up the care process, and put those dollars back in your pocket.

$2.6M

Two thirds of patients leave your ED and don’t schedule follow up care. Vital can help with this transition, earning you millions in new volumes, and improving health outcomes.

We can help.

For Patients

Automatically update patients and families

Vital updates patients and families throughout their visit, contextualizes their care process, and facilitates scheduling follow up appointments to stay in network.

An image of the Vital Patient App shown on an iPhone.

An image of the Vital Patient App shown on an iPhone being held in someone's hand.

For Clinicians

Modernize your clinical experience

Vital makes it easy to stay mobile and up to date on patient progress, all while maximizing the revenues associated with each encounter.

Powered by Machine Learning

Trained algorithms analyze all facets of your ED, forecasting up-to-the-minute wait times, prognoses and other assistive data.

The results speak for themselves

41%

Increase in ED follow-up appointments

97%

Patient approval rating

150k+

Patients served per year

No one has ever shared something like this with me. I’m really glad the hospital is changing how they communicate with patients.

I don’t think patients know what the doctor does when you leave the triage room if I’m being honest… this let’s me know they actually thought about my care and did something about it.

Any news is good news. Information is golden when you have a family member in an emergency situation.

Thank you for sharing the waiting times with me. I wouldn’t have known otherwise. This should be the standard.

I feel like the patients are not as upset with wait times. They have something [Vital] they can keep checking. We have never been able to share wait times or even know what they are until now.