Georgia based health system sees volume growth from the Emergency Department
Vital's partner health system had long seen about 25% of Emergency Department patients schedule follow up appointments after their visit, leaving a significant gap for the health system that could lead to improved patient outcomes, improved medication adherence, and additional revenue and loyalty to the system. With a massive uptick in appointment self scheduling, the system saw an opportunity.
The health system rapidly deployed Vital’s patient application in four of its emergency departments to help patients and families stay informed and connected during the COVID-19 pandemic, and beyond. The solution has alleviated staff burden of communications and is helping to keep patients in network after their visit through easy self scheduling, and more complex call center scheduling.
Vital has delivered 68% more new appointments from the ED than non-Vital users, moving the average of follow up appointments scheduled from 25% to 42%. These visits add an additional $4.2 million in contribution margin for the health system annually.
Vital is easy to implement and integrate, and can help you meet modern patient expectations in the Emergency Department with no extra work from staff.